Returns
Full refunds on items returned within 30 days, store credit issued 31 days past original shipment date. Customers are responsible for return shipping cost. Original shipping fees are non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once approved a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If the items was returned after 31 days, store credit will be given or the item will be replaced for equal value.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@greengrom.com
Shipping
To return your product please email us at contact@greengrom.com for our shipping return address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
